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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows netdiagtest.
B) Use the ODBC connector on Windows to verify communication.
C) Use the Ping command to test connectivity.
D) Run Windows Dcdiag.exe tool.

2. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Active Directory Logins
B) ACCCM Supervisor, Administrator and users
C) ACCCM Location(s), CM and the Organization Chart
D) Dial Plan Range

3. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) Configuration Service
B) SecurityEngine
C) Provisioning Server
D) API Web Services
E) ACCCM Admin Web Interlace

4. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Voice Portal Postgres Database
B) Microsoft MVC
C) Voice Portal Connector
D) Voice Portal Configuration Database

5. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 65534 or 65535
B) 5060 or 5061
C) 4022 or 4023
D) 5022 or 5023

Solutions: