- Exam Code: 132-S-720.1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Aug 28, 2026
- Q & A: 128 Questions and Answers
Avaya Specialist Call Center Implement and Support Elective : 132-S-720.1 exam
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Support and Maintenance | - Troubleshooting call routing issues - Monitoring call center performance - System logs and diagnostics |
| Reporting and Optimization | - Performance metrics and KPIs - Optimization of agent utilization and routing efficiency - Call center reporting tools |
| Call Flow Design | - IVR configuration and integration - Designing call flows and scripts - Queue management and load balancing |
| Implementation and Configuration | - Initial setup of Avaya call center systems - Routing strategies and vectoring basics - Agent and skill configuration |
| Avaya Call Center Architecture | - Overview of Avaya contact center solutions - Call routing and distribution concepts - System components and integrations |
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