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WGU VPC2Data-Driven Decision MakingC207 Sample Questions:

1. A major hospital system wants to improve its level of patient satisfaction. Management has recently asked patients to complete a survey as part of the discharge process. From this survey, a net promoter score is derived and tracked over time. What does a net promoter score reveal?

A) How management feels about subordinate employees
B) The strength of an organization's customer relations
C) The effectiveness of a new advertising campaign
D) How existing employees make advancements within an organization

2. A professional services firm is undergoing a business process improvement exercise to improve productivity, staff morale, and client satisfaction while also thinking about the overall long-term financial performance of the company.
Which performance tool would best meet this firm ' s objectives?

A) KPI dashboard
B) Net promoter score
C) Balanced scorecard
D) Results-based management

3. A manager has been asked to evaluate the risk of loss for a new business strategy. The manager plots the results of several simulated projections to determine the likelihood of a result being a loss. Which statistic will transform different data sets to the same scale so that the manager can compare the projections?

A) Median
B) Variance
C) Z score
D) Mode

4. A spa wants to determine which duration of its massage packages is the most popular. The spa has 30-minute,
50-minute, and 75-minute sessions. Which statistical measure should be used and is less affected by outliers and skewed data?

A) Median
B) Mean
C) Standard deviation
D) Mode

5. Which performance metric simultaneously accounts for financial, customer, internal process, and learning metrics?

A) Customer complaint report
B) Balance sheet
C) Income statement
D) Balanced scorecard

Solutions: