ISEB The Foundation Examination - ITIL® : ISEB-ITILF exam

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which one of the following statements is CORRECT?

A. The configuration management system is part of the configuration management database
B. The configuration management system is part of the service knowledge management system
C. The service knowledge management system is part of the configuration management system
D. The configuration management system is part of the known error database

Question 2

Which one of the following is an objective of service catalogue management?

A. Negotiating and agreeing service level agreement
B. Only ensuring that adequate technical resources are available
C. Negotiating and agreeing operational level agreements
D. Ensuring that the service catalogue is made available to those approved to access it

Question 3

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A. Financial management for IT services
B. Service catalog management
C. Change management
D. IT service continuity management

Question 4

Which one of the following do major incidents require?

A. Separate procedures
B. Longer timescales
C. Less documentation
D. Less urgency

Question 5

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners

Solutions: