- Exam Code: 350-801
- Exam Name: Implementing and Operating Cisco Collaboration Core Technologies
- Updated: Aug 20, 2026
- Q & A: 630 Questions and Answers
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Implementing Cisco Collaboration Core Technologies (350-801 CLCOR)
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Protocols, Codecs, and Endpoints | 20% | - Identify the appropriate codec for a given scenario (G.711, G.729, Opus) - Describe SIP interworking between CUCM and Cisco Expressway - Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway) - Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media) |
| Topic 2: Cisco IOS XE Gateway and Media Resources | 15% | - Troubleshoot IOS XE dial plans and dial peer matching - Describe IOS XE media resources (Conferencing, MOH, Transcoding) - Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers) |
| Topic 3: Quality of Service (QoS) | 15% | - Describe the class models for providing QoS (DiffServ, IntServ) - Describe the QoS requirements for these applications (Voice, Video, Data) - Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss) - Configure LLQ (class map, policy map, service policy) |
| Topic 4: Call Control | 25% | - Implement toll fraud prevention on CUCM - Describe Mobile and Remote Access (MRA) - Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group) - Describe the Cisco Unified Communications Manager (CUCM) digit analysis process |
| Topic 5: Collaboration Applications | 5% | - Configure Cisco Jabber (Switching modes, Deployment modes) - Configure Cisco Unity Connection (MWI, SIP integration) |
| Topic 6: Infrastructure and Design | 20% | - Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE) - Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal) - Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS) |
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