- Exam Code: 3000-3
- Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
- Updated: Aug 26, 2026
- Q & A: 59 Questions and Answers
Avaya Small and Medium Enterprise (SME) Communications Solutions : 3000-3 exam
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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 2: Implementation & Configuration | 35% | - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - Licensing, feature activation, and system setup - User configuration, dial plan, and routing |
| Topic 3: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS - Security and access control |
| Topic 4: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A. SET PHNIC 011
B. SET AUTH 0
C. SET LIC 1
D. SET SMBLIC 1
Question 2
Which method will avoid corruption of the data on the SD card when removing the SD card?
A. Pull out the card; special shutdown is not required.
B. Use system Monitor to shutdown the card before removing the SD card.
C. Dial the shutdown short code to shutdown the card before removing the SD card.
D. Use the Manager application to shutdown the card before removing the SD card.
Question 3
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A. Enable CLI tracking
B. Add the ClI information to the Account Code.
C. Add the Client CLI information to the Incoming Call Route.
D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
Question 4
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A. An IP400 Rack Mounting Kit
B. Yellow 2 meter interconnect cables
C. A Standard 19" Rack
D. An Uninterruptable Power Supply
Question 5
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
A. IP 500v2 with redundant processor
B. IP Office Resiliency License
C. IP Phones with backup call server
D. VoiceMail Pro with a backup server
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
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