Novell Service and support : 50-658 exam

50-658
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Aug 24, 2026
  • Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Novell Enterprise Products Support- Directory Services
  • 1. Identity management fundamentals
    • 2. Novell eDirectory support and troubleshooting
      - Infrastructure Services
      • 1. Network service configuration and maintenance
        • 2. Open Enterprise Server support concepts
          Client and Systems Management- Endpoint Management
          • 1. ZENworks configuration management
            • 2. ZENworks asset management basics
              Messaging and Collaboration- GroupWise Support
              • 1. GroupWise administration and troubleshooting
                Security and Access Management- Access control systems
                • 1. Authentication and authorization troubleshooting
                  • 2. Novell Access Manager concepts
                    General Troubleshooting and Support Skills- Problem Diagnosis
                    • 1. System monitoring and diagnostics
                      • 2. Incident analysis and resolution methodology
                        - Support Processes
                        • 1. Escalation procedures
                          • 2. Technical support workflows

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