IBM Information Management Front End Tools and Processes : C2090-045 exam

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the OneTeam transfer criteria for PMRs based upon?

A) service objectives and GTS targets
B) customer feedback and PMR volumes
C) international research and management estimation
D) sales requirements and metrics

2. What is the IBM Support Assistant tool?

A) an IBM tool for customer entitlement process
B) an IBM site where customer is able to download software products
C) an IBM internal tool to open an Enhancement Request
D) an IBM tool that helps customers resolve issues with IBM software products

3. Where can content of a published Technote be found?

A) in RETAIN
B) in the Lotus Notes FrontEnd Support teamroom
C) in CAST
D) in CCWIN

4. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Write their name in the PMR text and explain that they are responsible for this PMR.
B) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
C) Taking Ownership and marking this in the Keyword 1 field of the PMR.
D) Taking Ownership and marking this in the Owner field of the PMR.

Solutions: