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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Use the comprehensive workflow engine
B) Implement runbook automation
C) Write custom Java classes for each process
D) Create integrations between the various products

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To identify units of organizations responsible for specific outcomes
B) To create value for stakeholders
C) To ensure that services are designed to meet business needs
D) To define activities, roles, responsibilities, functions, and metrics

3. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Use the Security module in IBM SmartCloud Control Desk
C) Modify the profile information access which the problem manager can change on their own
D) Alter the security properties in the LDAP system using an LDIF update

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Application Dependency Discovery' Manager
B) IBM Tivoli Composite Application Manager
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Provisioning
E) IBM Tivoli Asset Discovery for Distributed

5. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Define the new users in the existing IBM SmartCloud Control Desk
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Build a separate instance of IBM SmartCloud Control Desk

Solutions: