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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the goal of service asset and configuration management?

A) To build a service model according to ITIL best practices
B) To correlate IT services and different IT components needed to deliver them
C) To implement ITIL practices across the entire organization
D) To define and track the accounting process of the assets

2. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has competitive products deployed
B) If the design includes IBM Tivoli Storage Manager to back up the solution components
C) If the design meets the functional, performance, and scalability requirements
D) If the customer has certified personnel to administer the solution after it is deployed

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

4. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A common user interface and GUI editor.
B) An incident handling capability.
C) Compliance support through e-Signature and e-Audit.
D) A service catalog for publishing self-help services to end users.
E) A scanning tool for identifying deployed IT infrastructure components

5. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) quantity of people involved in the service management processes
D) IT staff certifications

Solutions: