- Exam Code: C9020-461
- Exam Name: IBM Midrange Storage Technical Support V4
- Updated: Aug 29, 2026
- Q & A: 64 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Management and Monitoring | 18% | - Firmware updates and software maintenance - Performance monitoring and capacity planning - Alerting and event management - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Copy services: FlashCopy, Metro Mirror, Global Mirror - RAID levels, storage pools, dynamic disk pools - Virtualization, thin provisioning, Easy Tier |
| Midrange Storage Product Overview | 22% | - IBM XIV Storage System - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM SAN Volume Controller (SVC) - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) |
| Installation and Configuration | 20% | - Host connectivity and multi-pathing - License activation and feature enablement - Initial setup and configuration - Hardware installation and cabling |
| Troubleshooting and Problem Determination | 20% | - Error log analysis and diagnostics - Connectivity and configuration issues - Performance bottleneck analysis - Support tools and data collection |
Question 1
A customer is currently running a mixed Windows and Unix environment with 100 TB capacity on EMC VNX. The customer wants to add an additional 200 TB of new disk capacity and also utilize existing VNX capacity. The customer does not require NAS capability and is interested in implementing FCoE into its environment.
Which solution meets the customer's needs?
A. DCS3700
B. IBM Spectrum Virtualize
C. IBM Storwize V5000 with external virtualization
D. IBM Storwize V3700 with external virtualization
Question 2
What is a new protocol standard for provisioningstorage in a cloud environment?
A. LINUX
B. OpenPower
C. SNIA
D. OpenStack
Question 3
A customer is discussing the purchase of an IBM Storwize V7000 storage system and needs to decide which pre-set RAID algorithm to use. The customer is aware of an option called "Balance RAID 10" and has askedfor a description of how it functions.
What are the characteristics of this RAID type?
A. Data on all drives in the array use the same drive channel wherever possible.
B. Data and two stripe of parity are striped across all array members.
C. Data is mirrored on two array members and across two enclosure drive channels.
D. Data and one stripe of parity are striped across all array members.
Question 4
A customer has been experiencing sporadic performance issues on its IBM Storwize
V7000 system. Analysis has shown that during peak workloads it is CPU constrained.
What can be done to alleviate the CPU contention?
A. Perform a Capacity Magic study
B. Implement Real-time Compression
C. Add IBM Spectrum Control
D. Add a second I/O group
Question 5
A customer has a requirement for 4 TB of usable storage capacity for an active workload with SAS host connectivity.
Which IBM storage product fulfills the customer requirement?
A. DCS3700
B. IBM Storwize V7000
C. IBM Storwize V5000
D. IBM Flash Storage 840
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
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