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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Bridged Transfer node
B) HTTP Request node
C) Blind Transfer node
D) GoTo node

2. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Evaluate node
B) Generate OTP node
C) Profile node
D) Data Parser node
E) SMS node

3. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Dial plan and outbound ANI policies
B) Queue overflow thresholds
C) Desktop JSON restrictions
D) Browser certificate pinning

4. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) Opus codec is natively supported by Webex Contact Center without transcoding.
B) DTMF signaling can use out of band.
C) The only supported codecs are G.711uLaw and G.711aLaw.
D) SIP Early Media is fully supported by Webex Contact Center.

5. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Screen Pop node
C) Add Participant node
D) Queue Task node

Solutions: