- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Aug 24, 2026
- Q & A: 155 Questions and Answers
SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811 exam
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Installed Base | <8% | - Use in service tickets |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Warranty Management | <8% | - Warranty determination and processing |
| Registered Products | <8% | - Use in service tickets |
| Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
A. Social media profiles
B. Opportunities
C. Service requests
D. Recent orders
E. Currency conversion rates
Question 2
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.
A. Additional fields become available for territory determination
B. The Override Territory box is not available
C. Access restrictions for territories are not available
D. The Define Exceptions step is disabled
Question 3
What date type is used in a Date Profile to determine the start of the warranty?
A. Due date
B. Creation date
C. Reference date
D. Requested date
Question 4
What does a Simulate Run action display in maintenance plans?
A. The top 10 objects for which a work ticket would be created
B. A success status to indicate if the maintenance plan run was successful
C. A list of all objects for which a work ticket would be created
D. The number objects for which a work tickets would be created
Question 5
A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?
A. Restricted read access and unrestricted write access
B. Restricted read and write access
C. Unrestricted read and write access
D. Unrestricted read access and restricted write access
Solutions:
| Question 1 Answer: A,D,E | Question 2 Answer: C,D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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