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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

A) Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
B) Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
C) Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
D) Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

2. Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A) Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
B) Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
C) Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
D) Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

3. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Push the data into Salesforce and implement an archival strategy.
B) Write custom Apex code to retrieve the data in real time from external systems.
C) Re-architect the implementation using Salesforce Connect and external objects.
D) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

4. Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

A) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
B) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
C) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
D) Option D, utilizing an external ETL tool to batch load the records into Salesforce

5. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A) Salesforce Custom Object
B) Salesforce Order Object
C) B2B Commerce Order Object
D) In the ERP Order Object

Solutions: