- Exam Code: AI-201
- Exam Name: Salesforce Certified Agentforce Specialist
- Updated: Oct 07, 2026
- Q & A: 315 Questions and Answers
Salesforce Certified Agentforce Specialist : AI-201 exam
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI Agents | 35% | - Agent architecture and reasoning engine - Topics and actions configuration - Deterministic controls: filters and variables - Agent types: Service, Sales, Employee - Agent User security and permissions - Channel integration: digital experience, email, Slack |
| Topic 2: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding |
| Topic 3: Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt management and user roles - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types |
| Topic 4: Development Lifecycle | 15% | - Version control and maintenance - Monitoring, adoption and optimization - Deployment: sandbox to production - Testing agents in Testing Center |
| Topic 5: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Model Context Protocol (MCP) - Agent API usage scenarios |
Salesforce Certified Agentforce Specialist Sample Questions:
Question #1
Universal Containers (UC) implements a custom retriever to improve the accuracy of AI- generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?
- A. Increase the maximum number of results returned to capture a broader dataset.
- B. Define filters to narrow the search results based on specific conditions.
- C. Change the search index to a different data model object (DMO).
Correct Answer: B 🗳️
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Question #2
At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?
- A. SDR Agent
- B. Sales Coach
- C. Employee Coach
Correct Answer: B 🗳️
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Question #3
Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.
- A. Use the default retriever which automatically accounts for recency ranking.
- B. Apply semantic embeddings with default metadata filters to achieve the desired result.
- C. Build a custom retriever in Einstein Studio with product line filters and recency ranking.
Correct Answer: C 🗳️
Question #4
In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?
- A. Temperature, Frequency Penalty, Presence Penalty
- B. Temperature, Top-k sampling, Presence Penalty
- C. Temperature, Frequency Penalty, Output Tokens
Correct Answer: A 🗳️
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Question #5
When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?
- A. When agents need to collaborate
- B. When agents need to access tools
- C. When agents need to invoke third-party API
Correct Answer: A 🗳️
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