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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) standard.ess
B) AnswerFeedback.widget
C) site.ess
D) standard.php
E) site.php
F) detail.php
G) AnswerFeedback.php

2. Which function in Yahoo! User Interface Library (YUI) is used to select an elementfrom the view.php file?

A) this.Y.3elect ();
B) this.Y.one ();
C) Rightnow.Y.get ();
D) Rightnow.Y.select ();
E) Rightnow.Y-one ( );

3. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.

A) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
B) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
C) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
D) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.

4. You areimplementing the Syndicated ProactiveChat widget on an external page.
Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat requestdialog box to display automatically?

A) Set the timeout attribute to null and callthe global offerchat () method.
B) Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
C) Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.
D) Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.

5. Identify two items that accurately describe customobjects.

A) Fields on a custom object can be created, but they can never be deleted.
B) Indexes for custom objects cannot be user defined. They are autogenerated by the system after query analysis.
C) Saved custom objects can be used in the development environment of a Customer Portal, but the custom objects must be deployed to be used in the production environment of the Customer Portal.
D) It is not possible to roll back deployment of custom objects.
E) CRUD permissions for custom objects can be set perprofile.
F) Custom objects can be exported from an Oracle B2C Service instance and imported to a different Oracle B2C Service instance.

Solutions: