- Exam Code: 920-105
- Exam Name: NNCSS-Symposium Call Center Server Install. and Main
- Updated: Aug 21, 2026
- Q & A: 52 Questions and Answers
Nortel NNCSS-Symposium Call Center Server Install. and Main : 920-105 exam
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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Monitoring | - Backup and recovery procedures - System monitoring tools and logs - Performance tuning and optimization |
| Installation and Deployment | - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server - Initial system configuration |
| Call Center Server Architecture | - Call routing and call processing fundamentals - Server roles and system architecture - Symposium Call Center components overview |
| Troubleshooting and Support | - Common installation and runtime issues - System health verification - Error diagnostics and resolution |
| Configuration and Administration | - Queue and routing configuration - Agent and skillset configuration - User and role management |
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