EXIN ITIL Foundation (V4) : ITIL exam

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

Question 1

Which is provided by the 'engage' value chain activity?

A. Ensuring that service components are available when needed
B. Ensuring that services are operated to meet agreed specifications
C. Ensuring that stakeholder expectations for quality are met
D. Ensuring that stakeholder needs are understood by the organization

Question 2

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A. Incident management
B. Continual improvement
C. Service desk
D. Problem management

Question 3

What is the purpose of the 'deployment management' practice?

A. To ensure services achieve agreed and expected performance
B. To set clear business-based targets for service performance
C. To make new or changed services available for use
D. To move new or changed components to live environments

Question 4

Why should a service level manager carry out regular service reviews?

A. To collect information about service consumer goals and objectives
B. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
C. To ensure that agreements are written simply and are easy to understand
D. To capture information about service issues and performance against agreed goals

Question 5

Which statement about change authorization is CORRECT?

A. The authorization of normal changes should be expedited to ensure they can be implemented quickly
B. A change authority should be assigned to each type of change and change model
C. Centralizing change authorization to a single person is the most effective means of authorization
D. Standard changes are high risk and should be authorized by the highest level of change authority

Solutions: