EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) : ITSM20F日本語 exam

ITSM20F日本語
  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Sep 06, 2026
  • Q & A: 78 Questions and Answers

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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Continual Improvement- Service improvement practices
- PDCA cycle (Plan-Do-Check-Act)
Topic 2: ISO/IEC 20000 Framework- Service Management System (SMS)
- Structure and requirements of ISO/IEC 20000
Topic 3: Service Level and Supplier Management- Service Level Agreements (SLA)
- Supplier and external service management
Topic 4: Service Management Processes- Release and deployment management
- Problem management
- Configuration management
- Change management
- Incident and service request management
Topic 5: Introduction to IT Service Management- Value creation through services
- Concepts of service and service management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

  • A. サービスの場所
  • B. 実行される特定のプロセス
  • C. スタッフ数
  • D. インフラストラクチャのサイズ
Answer: A
Question #2

IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

  • A. インシデント管理
  • B. 可用性管理
  • C. サービスレベル管理
  • D. サービスデスク
Answer: D
Question #3

ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

  • A. 情報セキュリティ管理
  • B. インシデント管理
  • C. キャパシティ管理
  • D. リリース管理
Answer: A
Question #4

ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

  • A. 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
  • B. ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
  • C. 文書は監査の目的で少なくとも 5 年間保存する必要があります。
  • D. 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
Answer: B
Question #5

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

  • A. 毎月
  • B. 毎年
  • C. ビジネス上サービスを変更する必要がある場合のみ
  • D. 四半期ごと
Answer: B

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