- Exam Code: CHRM-001
- Exam Name: Certified Human Resources Manager (CHRM)
- Updated: Aug 31, 2026
- Q & A: 0 Questions and Answers
GAQM Certified Human Resources Manager (CHRM) : CHRM-001 exam
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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Conducting Effective Performance Reviews | - Setting standards and goals - Types of performance reviews - Coaching and maintaining performance - Common errors and solutions - Creating a performance development plan - Accepting criticism - The performance management process - Planning and conducting interview reviews - Performance management checklists - Feedback and communication skills - Appraisal preparation |
| Topic 2: HR Training for the Non HR Managers | - Planning Training - Position Profiles and Job Descriptions - Finding Candidates - Skills Inventory - Preparing for the Interview - Termination - Employee Orientation - Discipline - Job Analysis - Defining Human Resources - Advertising Guidelines - Performance Reviews - Exit Interviews - Conducting the Interview - Diversity - Forecasting - Absenteeism - Screening Resumes - Privacy Issues - Compensation and Benefits - Job Competencies |
| Topic 3: Conflict Resolution | - Role of communication in conflict resolution - Defining conflict and types of conflict - Conflict resolution styles - Helping others through conflict - Conflict and its resolution |
| Topic 4: Talent Management | - Evaluating the talent plan - Development strategies - Succession planning - Communicating with high potentials - Identifying talent - Talent management and performance management - Talent review meetings - Keeping people interested - Compensation and benefits - Creating a talent management plan - Competency-based programs - Conducting talent assessments - Fostering engagement |
| Topic 5: Employee Dispute Resolution | - Initiating the Process - The Peer Review Panel - What is Peer Review? - Asking Questions - The Peer Review Process |
| Topic 6: Anger Management | - How anger affects thinking - Communication tips and tricks - Understanding what is anger - Costs and pay-offs of anger - Managing anger - Using an anger log |
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