- Exam Code: 3301
- Exam Name: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
- Updated: Oct 01, 2026
- Q & A: 54 Questions and Answers
Avaya Aura Contact Centre Maintenance & Troubleshooting : 3301 exam
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What is the duration of the 3301 Exam
- Passing Score 70%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 60
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
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Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance Procedures | 20% | - Backup and restore operations - Software updates and patches - Routine system maintenance |
| Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Troubleshooting Core Components | 30% | - Contact Center Manager Server (CCMS) - Contact Center applications and services - Communication Manager - Messaging and reporting services |
| Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
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