CIS-HR by ServiceNow Actual Free Exam Questions And Answers [UPDATED 2024]
CIS-HR Questions Truly Valid For Your ServiceNow Exam!
ServiceNow CIS-HR certification is a valuable asset for HR professionals who want to validate their expertise in implementing and configuring ServiceNow HR applications. Certified Implementation Specialist-Human Resources certification is globally recognized and highly valued by employers worldwide. Passing the CIS-HR exam and earning the certification can help professionals to advance their careers and demonstrate their expertise in HR Service Delivery processes using ServiceNow.
NEW QUESTION # 16
What determines if a user can view a Knowledge article?
- A. HR Criteria
- B. ACL Rules
- C. Can/Cannot Read User Criteria
- D. Can/Cannot Contribute User Criteria
Answer: C
NEW QUESTION # 17
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
- A. User type
- B. Profile type
- C. Employment type
- D. Employee type
Answer: C
NEW QUESTION # 18
What defines an employee's access to the HR Service Portal / Employee Service Center?
- A. HR Criteria
- B. Group membership
- C. User Criteria
- D. Client Roles
Answer: D
NEW QUESTION # 19
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
- A. Upload File
- B. Document Template
- C. HR Profiles
- D. HR Template
- E. HR Service Template
- F. HR Criteria
- G. User Criteria
Answer: A,C,F,G
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_CreateBulkCases.html
NEW QUESTION # 20
In the base ServiceNow instance, how are User Criteria used?
- A. To control what a user sees in the information and suggested reading widgets
- B. To control which users can access the HR Service Portal
- C. To control read and write access to Knowledge bases and articles
- D. To control which users can access the HR Case application
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 21
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
- A. The Document field on the PDF Template Mappings record
- B. The Document field type on the PDF Template Mappings record
- C. The Mapping field on the PDF Template Mappings record
- D. The Preview value field on the PDF Template Mappings record
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 22
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. You must create a custom ACL to allow the script includes to work.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- D. You must change Scope for the script includes to work.
Answer: B
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION # 23
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Dashboards
- B. Gauges
- C. Overviews
- D. Lists
- E. Forms
- F. Properties
Answer: D,E,F
NEW QUESTION # 24
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Click the Mark as Incomplete button
- B. Submit a request in HI
- C. Restart the Guided Setup entirely
- D. Closed tasks cannot be reopened
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 25
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
- A. Managed Interactions, Self-Help, Advanced Services
- B. No automation, Self-reliance, Smart Services
- C. Managed Interactions, Self-Reliance, Automated Services
- D. Managed Interactions, Self-Reliance, Smart Services
Answer: D
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 26
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
- A. Only an HR Manager
- B. Only the assigned to person
- C. Any HR professional
- D. Only an HR Admin
Answer: A
NEW QUESTION # 27
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
- A. You must have created the Managed Document record
- B. All Documents are visible
- C. Your group memberships and the Document owner field on the Managed Document record
- D. You must be a member of the Owning Group for the Managed Document
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 28
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
- A. Nominal
- B. Major
- C. Low
- D. Drastic
Answer: B
NEW QUESTION # 29
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. You must create a custom ACL to allow the script includes to work.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- D. You must change Scope for the script includes to work.
Answer: B
NEW QUESTION # 30
What role is required to access the modules in the HR Integrations application?
- A. HR Core Profile Reader [sn_hr_core.profile_reader]
- B. HR Integrations Admin [sn_hr_integrations.admin]
- C. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
- D. Admin [admin]
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html
NEW QUESTION # 31
User authentication and Instance restriction are examples of what type of security?
- A. Physical Security
- B. Platform Access
- C. Contextual Security
- D. Roles and Groups
Answer: B
NEW QUESTION # 32
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
- A. The HR Profile stores the employee's assigned delegates.
- B. The HR Profile includes group membership information.
- C. The HR Profile may include employee marital status.
- D. The HR Profile is intended to store confidential employee data that is pertinent for HR.
- E. The HR Profile stores login credential information.
- F. The HR Profile includes employee organizational information like Colleagues.
Answer: A,C,D
NEW QUESTION # 33
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
- A. HR Administration > Setup
- B. HR Administration > Properties
- C. HR Profile > Setup
- D. HR Profiles > Properties
Answer: D
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileEditableFieldConfig.html
NEW QUESTION # 34
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