[Dec-2021] 33820X Dumps PDF - 33820X Real Exam Questions Answers
33820X Dumps 100% Pass Guarantee With Latest Demo
NEW QUESTION 26
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Advanced License (AL)
- B. Enablement Licensing (EL)
- C. Standard License (SL)
- D. Application Specific Licensing (ASL)
Answer: C
NEW QUESTION 27
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. CPaaS
- C. Hybrid
- D. Public
Answer: D
NEW QUESTION 28
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Active-Passive
- B. Active-Active
- C. Primary-Backup
- D. Primary-Secondary
Answer: D
NEW QUESTION 29
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 30
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. PSTN Network Connectivity
- B. MPLS VPN/Software Defined WAN Connectivity
- C. CC Solutions with ACCS Connectivity
- D. Analog Trunk Access Connectivity
Answer: A,B
NEW QUESTION 31
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Proactive Contact
- B. Avaya Aura® Call Center Elite
- C. Avaya Control Manager
- D. Avaya Aura® Elite Multichannel
Answer: D
NEW QUESTION 32
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Voice Bundle
- B. Reporting Bundle
- C. Advanced Bundle
- D. Basic Bundle
Answer: C,D
NEW QUESTION 33
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Oceana®
- B. Avaya Workspaces® for Elite
- C. Avaya Control Manager
- D. Avaya Breeze®
Answer: B
NEW QUESTION 34
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Label Switching (MPLS) SD-WAN
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol TX Module (MTM)
Answer: B
NEW QUESTION 35
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Workspaces for Elite with POM Integration
- B. Avaya Intelligent Customer Routing
- C. Afiniti Enterprise Behavioral Pairing
- D. Best Service Routing
Answer: B
NEW QUESTION 36
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS is shareable between different adopters.
- B. AAMS provides virtualization, high channel density and no playback announcement limits.
- C. AAMS provides Communication Manager IP audio functionality.
- D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- E. Experience Portal will use the AAMS as a media resource.
Answer: A,B,C
NEW QUESTION 37
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Corporate and Standard Licenses
- B. Avaya SBCE Corporate License
- C. Avaya SBCE Standard and Advanced Licenses
- D. Avaya SBCE Standard License
Answer: C
NEW QUESTION 38
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
- A. By using the benefit of Avaya Call Management System
- B. By using the benefit of Avaya Proactive Contact
- C. By using the benefit of Call Center Elite
- D. By using the benefit of Avaya IX'M Workforce Engagement
- E. By using the benefit of Avaya Aura® Contact Center
Answer: A,C,D
NEW QUESTION 39
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Quality Monitoring
- B. Enterprise Analytics
- C. Workforce Management
- D. Expert Agent Selection
- E. Customer Feedback
Answer: A,C,E
NEW QUESTION 40
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Oceana®
- B. Avaya Control Manager
- C. Avaya Breeze®
- D. Avaya Workspaces® for Elite
Answer: A
NEW QUESTION 41
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Voice Portal
- B. Avaya Experience Portal
- C. Avaya Contact Center Select
- D. Avaya Aura® Contact Center
- E. Avaya Aura® Communication Manager
Answer: A,B,D
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 42
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and dedicated software
- B. Dedicated hardware and shared software
- C. Shared hardware and shared software
- D. Dedicated hardware and dedicated software
Answer: A
NEW QUESTION 43
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase agent retention
- B. To increase first contact resolution
- C. To increase self-service usage
- D. To increase digital channel usage
Answer: B
NEW QUESTION 44
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 45
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Oceana®
- B. Avaya Aura® Session Manager
- C. Avaya Aura® Media Server
- D. Avaya Session Border Controller
Answer: B
NEW QUESTION 46
......
Dumps Real Avaya 33820X Exam Questions [Updated 2021]: https://torrentpdf.exam4tests.com/33820X-pdf-braindumps.html