IBM C9510-526 Exam : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A. Search for fixpack and provide link and instruction to customer.
B. Close the PMR as it is out of L1 support scope.
C. Post thread in developerWorks forum and direct the customer to it.
D. Contact L3 to get fixpack.

Question 2

A customer has opened a new Problem Management Record (PMR). The L1 support professional has contacted the customer and determined the issue is a performance problem. The customer's system is functioning and the issue is not urgent.
What should the L1 support professional do in this situation?
Explain to the customer that this is not covered by their support contract, and:

A. close the PMR.
B. ask the customer to engage their development team, and then close the PMR.
C. ask the customer to contact their Account Representative, and then close the PMR.
D. ask the customer to engage IBM Services, and then close the PMR.

Question 3

When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A. 99
B. 19
C. R9
D. 39

Question 4

What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A. first instance of a final service given code on PMRs.
B. T9 service given code.
C. non-definitive last service given code on PMRs.
D. last instance of a final service given code on PMRs.

Question 5

The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A. ListPMRs
B. List Queues
C. List Primary
D. List Calls

Solutions: