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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the open service requests in a period of time.
B) A KPI that shows the total cost for open incidents and problems.
C) A KPI that measures IT department satisfaction.
D) A KPI that measures IT customer satisfaction.

2. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create an instance of IBM SmartCloud Control Desk for each department
B) Create only one organization and one site for both departments
C) Create an organization for each department
D) Create one organization and different sites for the departments

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the application and infrastructure provide no foundation for end-to-end business service automation.
C) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
D) Because the cost of infrastructure continues to rise as application complexity decreases.

4. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Provisioning Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli Usage and Accounting Manager

5. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM Tivoli Forums
B) Tivoli Field Guides
C) IBM Support Web page
D) IBM DeveloperWorks wikis
E) Tivoli User Group Web page

Solutions: