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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses.
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost. IP Office stops the call proceeding.

2. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) The registry key string containing the name of the share.
B) The Workgroup name must be in each server.
C) IP Office must be in a SCN.
D) VoiceMail Pro must be part of the domain.

3. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) Advanced
B) Log on
C) General
D) Dependencies

4. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?

A) Voicemail Pro with UMS
B) Unified Messaging
C) Message Manager
D) Voicemail Pro with IMS
E) Outcalling

5. When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?

A) User rights are not defined.
B) The users have not been assigned a direct dial out code.
C) The Short Codes are programmed incorrectly.
D) The lines on the system are out of service.

Solutions: