- Exam Code: P_CRMSRV_70
- Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0
- Updated: Sep 18, 2026
- Q & A: 100 Questions and Answers
SAP Certified Application Professional - Service with SAP CRM 7.0 : P_CRMSRV_70 exam
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SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| CRM Middleware and Integration | - System Integration Concepts - Data Synchronization |
| Service Contracts and Warranties | - Warranty Processing - Service Contract Management |
| Service Order Management | - Service Order Customization - Service Order Creation and Processing |
| Service Fundamentals in SAP CRM | - Service Lifecycle Concepts - Overview of SAP CRM Service Processes |
| Installed Base Management | - Equipment and Product Tracking - Installed Base Structure |
| Interaction Center WebClient | - Agent Desktop Functions - Customer Interaction Handling |
| Complaints and Returns Processing | - Returns and Repairs Management - Complaint Handling Procedures |
| Reporting and Analytics | - Key Performance Indicators (KPIs) - Service Reporting Tools |
| Customizing and Configuration | - Business Transaction Customizing - Service Configuration Settings |
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