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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) AppExchange Apps
B) Process Builder
C) In-App Prompts
D) Dynamic Forms

2. Cloud Kicks has an existing customer Experience Cloud portal that is performing well.
Which has the highest probability of increasing customer engagement?

A) Recognizing peers with badges
B) Choosing personalized branding
C) Customizing page layouts

3. Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?

A) CSS loaded as a static resource
B) App Builder styling property
C) Styling hooks
D) SLDS utility classes

4. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?

A) Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
B) Choose one of the built-in Salesforce themes that closest matches the design guidelines
C) Design a custom Branding set in use interface, selecting a logo,colors, and font type.
D) Develop a custom Layout in user interface, attaching a new stylesheet in static resources.

5. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?

A) Ask specific questions about known pain points to confirm your hypothesis.
B) Allow the user to explore the application without specific questions regarding which tasks to perform.
C) Ask open-ended questions staying away from questions regarding feelings.

Solutions: