- Exam Code: 3302
- Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
- Updated: Sep 11, 2026
- Q & A: 70 Questions and Answers
Avaya Contact Center Control Manager Implementation and Maintenance : 3302 exam
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Database and Services | - Database Architecture
|
| Topic 2: Installation and Configuration | - System Setup
|
| Topic 3: General System Management | - User and Role Management
|
| Topic 4: Integration and Connectivity | - Third Party Integration
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question #1
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Run Windows netdiagtest.
- B. Use the ODBC connector on Windows to verify communication.
- C. Use the Ping command to test connectivity.
- D. Run Windows Dcdiag.exe tool.
Answer: B
Question #2
What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?
- A. Active Directory Logins
- B. ACCCM Supervisor, Administrator and users
- C. ACCCM Location(s), CM and the Organization Chart
- D. Dial Plan Range
Answer: C
Question #3
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
- A. Configuration Service
- B. SecurityEngine
- C. Provisioning Server
- D. API Web Services
- E. ACCCM Admin Web Interlace
Answer: C,E
Question #4
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
- A. Voice Portal Postgres Database
- B. Microsoft MVC
- C. Voice Portal Connector
- D. Voice Portal Configuration Database
Answer: D
Question #5
Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?
- A. 65534 or 65535
- B. 5060 or 5061
- C. 4022 or 4023
- D. 5022 or 5023
Answer: D
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