Pegasystems PEGACLSA_62V2 Exam : Certified Lead System Architect (CLSA) 6.2V2

Review the following requirement:
A claims application has as part of its process a step that sends a letter to an individual. After the letter is sent, the claims adjuster cannot do anything to the claim for 28 days. After those 28 days, the next step is for the claims adjuster to review the case details and make a processing decision. During those 28 days, the individual who received the letter may call up the front office and provide new information about the claim at which point the 28-day hold is lifted and the work is routed to the adjuster for the decision. The business says in most cases this call does not occur and the 28 days lapses.
Given the information provided, which design is most appropriate? (Choose One)

• A. After the letter is sent, route the work to the front office to allow for the updating of the item if and when the call is made. Place a 28-day SLA on the work. If the SLA fires resume/move the flow to the decision step
• B. After the letter is sent, route the work to a "pending" workbasket and place an SLA on it for 28 days. After the 28 days resume/move the flow to the decision step. After processing theupdate resume/move the flow to the decision step. Create a search screen for the front office to find and update work if a call comes in
• C. After the letter is sent, route the work to a "pending" workbasket and place an SLA on it for 28 days. After the 28 days resume/move the flow to the decision step. At the same time spinoff an assignment to the front office to update work if a call comes in. After processing the update resume/move the flow to the decision step
• D. After the letter is sent, use a split join to route the work to both the front office and adjuster. Place a 28-day SLA on the front office assignment to resume the flow if the 28 days lapses with no call

Which of the following statements are most accurate when performing archival or purging of work items? (Choose Two)

• A. When archiving, the entries in the declare index tables are also exported
• B. Both Archiving and Purging exports the data into a zip file which can be imported in another PRPC instance
• C. Archiving or purging requires enabling the ImportExport Agent
• D. Purging deletes the work items from the work tables and all other associated tables while archiving does not delete the work items and all other associated tables in the active database
• E. The production system can be configured to retry the Archival or purging strategy if the first attempt is unsuccessful

Case Tagging and Case Following are referenced as Social BPM. Which of the following statements is NOT accurate about Social BPM? (Choose One)

• A. PRPC automatically compiles a list of "Seed tags" based on the most frequently used tags in an application
• B. To start following a case, a case worker must be able to lock the case
• C. When properly configured, a case follower is notified about the case through an RSS feed only when the case status changes
• D. By default, PRPC displays the Tag Deck only through its standard Case Manager portal

Which of the following requirements best describes a situation where custom rule types should be created? (Choose One)

• A. Business users request decision tree like logic with additional customizations such as using more application specific terminology and turning open text boxes into drop downs
• B. An application has a concept of execution strategies, maintained by business executives. An execution strategy defines the run-time sequence and selection of rules and parameters used to execute the strategy
• C. A rules engine application has aggressive performance requirements
• D. A group of business users need to maintain business logic that could be represented well in decision trees but the business users find the decision tree form difficult to use

Which of the following tools for interpreting or configuring performance metrics are included in the standard PRPC deployment? (Choose Two)

• A. Tracer Viewer
• B. Activity Profiler
• C. Autonomic Event Services (AES)
• D. PegaRULES Log Analyzer
• E. Performance Analyzer (PAL)