Microsoft MB-220 Exam : Microsoft Dynamics 365 Marketing Functional Consultant

MB-220
  • Exam Code: MB-220
  • Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
  • Updated: Oct 19, 2026
  • Q & A: 250 Questions and Answers

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About Microsoft MB-220 Exam

How to Register For Exam MB-220: Microsoft Dynamics 365 Marketing?

Exam Register Link: https://examregistration.microsoft.com/?locale=en-us&examcode=MB-220&examname=Exam%20MB-220:%20Microsoft%20Dynamics%20365%20for%20Marketing&returnToLearningUrl=https%3A%2F%2Fdocs.microsoft.com%2Flearn%2Fcertifications%2Fexams%2Fmb-220

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Who should take the MB-220: Microsoft Dynamics 365 Marketing Exam

The Microsoft MB-220 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Microsoft Dynamics 365 Customer Engagement.

This exam aspirant are assumed to be responsible for implementing solutions that attract and convert more leads, standardize omnichannel messaging , and deliver marketing insights. Candidates should understand industry terminology, priorities, common initiatives, standards, methodologies, and best practices.These candidates can go for this exam.

  • Microsoft Dynamics 365 Customer Engagement functional consultants
  • Marketing consultants

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

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The Microsoft MB-220: Microsoft Dynamics 365 Marketing exam measures the ability of the practitioners to fulfill the technical tasks, such as customizing marketing applications; handling segments & lists; developing and handling marketing forms & pages; handling contacts, leads, and accounts; creating and handling marketing emails; handling customer journeys; managing webinars & events; customizing Dynamics 365 Customer Voice. Acing this test along with Microsoft PL-200: Microsoft Power Platform Functional Consultant leads to the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate certification.

Microsoft MB-220 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Customer Insights – Journeys10-15%- Configure application settings
- Configure forms, pages, and templates
- Configure integration with other services
Manage events and webinars10-15%- Plan and configure events
- Integrate with webinar platforms
- Manage registrations and attendance
Manage segments and preferences15-20%- Manage subscription centers and preferences
- Create and manage segments
- Manage consent and compliance
Analyze insights and reports10-15%- Measure campaign performance
- Create and interpret reports and dashboards
Manage marketing channels25-30%- Manage text messages and push notifications
- Design and publish marketing pages and forms
- Create and manage marketing emails
Manage customer journeys20-25%- Design and implement journeys
- Test, publish, and monitor journeys
- Implement automation and branching logic
Manage leads, contacts, and accounts1-5%- Create and manage records
- Implement lead scoring and qualification

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