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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) SIP
B) WebRTC
C) Outbound Proxy
D) Gateway

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within an organization with access to the Resource Center.
B) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts provide the first level of support for their organization.

3. Which of the following statements are true? (Choose two.)

A) Media capture logs can be read only with the support of customer care.
B) You can view both protocol and media capture logs.
C) You cannot view either type of log file.
D) You can view protocol capture logs but not media capture logs.

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Tell John to be patient and wait for the email to arrive.
B) Reset John's password and let him know the password to log in with.
C) Resend the invite.
D) Add John to Genesys Cloud again so that a new invitation will be generated.
E) Submit a ticket to Genesys Cloud support.

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 2
B) Genesys Cloud 3
C) Genesys Cloud 4
D) Genesys Cloud 1

Solutions: