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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Enable Drip Feed Dispatching in Field Service Settings.
C) Set the Number of Services to Drip Feed on the Service Territory.
D) Enable Sharing of Dispatched Service Appointments.

2. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Create a custom Mobile App that syncs articles based on service appointmentassignments.
B) Use work types to assign associated articles to work order.
C) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
D) Write a workflow that associates articles to work orders based on a picklist on thework order.

3. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item for each door lock utilizing standard fields.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item and enter the serial numbers in the related list.
D) Create a product item and enter the Technicians' lock quantity.

4. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

5. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Standard Permissions
B) Field Service Lightning Scheduling License
C) Field Service Lightning Admin Permissions
D) Field Service Lightning Mobile License

Solutions: