BBPSD CSFX Exam : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) CSP.
C) BPS.
D) USP.

2. Face-to-face communication is the most effective way of communicating with customers to get:

A) Their address.
B) A quick response.
C) Instant feedback.
D) An idea of how much they have to spend.

3. Email communication is effective because it is:

A) Possible to trace.
B) None of the above.
C) Expensive.
D) Suitable for global markets.

4. A concentrated targeting strategy is used when a product or service has:

A) Been specially developed for a particular market segment.
B) Not been differentiated in the market place.
C) Been selected for a product with more than one customer segment.
D) More marketing resources allocated to it.

5. When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Ignoring a potential customer.
B) Letting the caller know how hard you work.
C) Using a good time management technique.
D) Likely to get in trouble with your boss.

Solutions: