
- Exam Code: C9560-680
- Exam Name: IBM Control Desk V7.6 Fundamentals
- Updated: Sep 07, 2025
- Q & A: 0 Questions and Answers
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Exam Code | C9560-680 |
Exam Name | IBM Certified Associate - IBM Control Desk v7.6 |
Number of Questions | 63 |
Passing Score | 70% |
Books / Training | IBM Control Desk |
Duration | 90 mins |
Sample Questions | IBM Control Desk Fundamentals Sample Questions |
Schedule Exam | Pearson VUE |
Exam Price | $200 (USD) |
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Topic | Details | Weights |
---|---|---|
Usage of IBM Control Desk. | -Demonstrate knowledge of basic navigation and UI usage. -Perform Service Desk Management. -Demonstrate knowledge of managing IT hardware and software assets. -Demonstrate knowledge of Configuration Management, Change Management and Release Management. -Perform troubleshooting and problem determination on IBM Control Desk. -Create ad-hoc reports and run system reports. | 30% |
IBM Control Desk Concepts | -Explain Service Management Concepts and their interdependencies. -Explain the processes and capabilities of Service Desk and Self Service. -Explain the processes and capabilities of Service Catalog and Self Service. -Explain the capabilities of Configuration Management, Change Management and Release Management. -Explain the capabilities of IT Asset Management (hardware and software). | 21% |
Configure IBM Control Desk | -Explain the security options including people and users for IBM Control Desk. -Perform the initial configuration which includes IT foundation data (organization, sites, etc.) -Understand report administration, security and reporting capabilities. -Explain the IBM Control Desk options for logging (serviceability logging). -Summarize the system configuration options (system properties, cron tasks, etc). -Explain how workflows and escalations can be configured. -Perform UI changes and database configuration modifications. | 35% |
General Installation and Deployment IBM Control Desk. | -Describe the various offering types (IBM Control Desk, IBM Control Desk Internal Service Provider, IBM Control Desk External Service Provider). -Describe the various deployment options (On Cloud/SaaS, On Premises). -Understand the installation process and steps. -Explain the general architecture of IBM Control Desk on the different deployment options. -Explain the methods and tools that support external integration ( ITIC, Integration Framework, IBM Security Directory Integrator (previously TDI), etc). | 14% |
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