Salesforce Arch-302 Exam : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers

A) Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
B) Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
C) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
D) Use Service Cloud as system of record for customer data and consent preferences across all channels.

2. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A) Marketing Cloud and Sales Cloud
B) Marketing Cloud and Service Cloud
C) Marketing Cloud and B2C Commerce
D) Service Cloud and B2C Commerce

3. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) Service Cloud creates a customer ID and an additional ID to be used as the primary record.
B) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
C) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
D) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

4. An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A) In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
B) The Service Cloud Connector is distributed as a managed package that can be extended to meet client- specific needs but with core functionality that cannot be altered.
C) The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
D) The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

5. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
B) Implement a client-side API callout in B2C Commerce for each of the required emails.
C) Implement a server-side API callout in B2C Commerce for each of the required emails.
D) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
E) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.

Solutions: