- Exam Code: 820-605J
- Exam Name: Cisco Customer Success Manager (820-605日本語版)
- Updated: Oct 31, 2026
- Q & A: 173 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Success Plan Creation | 25% | - Customer journey mapping - Success planning and goal setting - Stakeholder engagement and alignment |
| Topic 2: Renewals and Expansion | 15% | - Identifying expansion opportunities - Renewal strategies and processes - Driving customer loyalty and growth |
| Topic 3: Customer Success Management | 20% | - Continuous value orchestration - Usage data interpretation and analysis - Customer engagement and relationship building |
| Topic 4: Barrier Management | 25% | - Identifying adoption barriers - Developing barrier removal strategies - Overcoming resistance and technical hurdles |
| Topic 5: Customer Success Industry Knowledge | 15% | - Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management |
カスタマーサクセスの観点から、なぜ顧客の健康状態を監視する必要があるのでしょうか。
Correct Answer: A 🗳️
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カスタマーサクセスマネージャーとして、オンボーディング中に明らかにすべき最も重要な指標は何ですか?
Correct Answer: B 🗳️
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カスタマー サクセス マネージャーは、顧客向けの導入キャンペーンを作成しています。拡大の機会を特定するには、キャンペーンでどこに焦点を当てるべきでしょうか?
Correct Answer: A 🗳️
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顧客との成功の瞬間を捉える目的は何ですか?
Correct Answer: B 🗳️
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カスタマーサクセスマネージャーは、顧客の生産開始が遅れていることに気付きました。
カスタマーサクセスマネージャーはどのアクションを検討しますか?
Correct Answer: A 🗳️
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