Microsoft 70-404 Exam : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Aug 27, 2026
  • Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User roles and permissions
  • 1. Active Directory integration
    • 2. Role-based access control (RBAC)
      Topic 2: Reporting and Data Warehouse- Reporting configuration
      • 1. SSRS integration
        • 2. Standard and custom reports
          Topic 3: Service Desk and Incident Management- Incident management workflow
          • 1. Incident lifecycle configuration
            • 2. Work item templates and queues
              - Problem management
              • 1. Root cause analysis processes
                • 2. Problem record handling
                  Topic 4: Service Catalog and Request Fulfillment- Service offerings
                  • 1. Service request workflows
                    • 2. Request offerings configuration
                      Topic 5: Configuration Management Database (CMDB)- Service asset and configuration items
                      • 1. CI classes and relationships
                        • 2. Discovery and synchronization
                          Topic 6: Deploying and Configuring System Center Service Manager- Installation and initial configuration
                          • 1. Prerequisites and system requirements
                            • 2. Service Manager management server setup
                              - Management packs configuration
                              • 1. Importing and customizing management packs
                                • 2. Service Manager data warehouse integration

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