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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) the number of users that can be administered in the CMS
C) the number of ACDs that the CMS system can monitor
D) features assigned to each user
E) simultaneous CMS Supervisor logins

2. What is the term of an extension that routes calls to specific vector?

A) Hunt Group Number (HGN)
B) Routing Directory Number (RDN)
C) Vector Routing Number (VRN)
D) Vector Directory Number (VDN)

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) Tape backup is called CMSADM, while network backup is referred as Maintenance.
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

4. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Service Objective
C) Dynamic Threshold Adjustment
D) Vector Queuing Priorities

5. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Elite
C) Call Center Introductory
D) Call Center Basic

Solutions: