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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
D) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.

2. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A) IMS
B) VTS
C) TTS
D) UMS

3. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone has registered to a backup IP Office.
C) The phone requires a firmware update.
D) The phone is set to Do Not Disturb (DND).

4. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

5. Where can you find information detailing which software versions are compatible with each other?

A) The IP Office Technical Bulletins
B) IP Office Manager Help File
C) IP Office User Guide
D) The IP Office Installation Guide

Solutions: