Genesys GCX-AI-GPE Exam : Cloud CX AI-GPE and GPR Certification

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following can be used to trigger an action map?
Response:

A) Scheduled report generation
B) Visitor behavior such as time on page or cart abandonment
C) Number of outbound calls completed
D) Agent's time since last interaction

2. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Display a content offer
B) Launch a voice IVR
C) Initiate a web chat
D) Trigger a webhook

3. Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:

A) Website clickstream
B) Fax over IP
C) SIP-to-SIP handoff
D) Web chat via Messenger

4. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) At least one outbound campaign
B) Segment membership rules
C) Historical customer satisfaction scores
D) A routing method selection

5. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

Solutions: