- Exam Code: CIS-CSM-JPN
- Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
- Updated: Sep 14, 2026
- Q & A: 261 Questions and Answers
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CIS-CSM Official Certification Site
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
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| Section | Weight | Objectives |
|---|---|---|
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
| Case Management | 17% | - Major Issue Management
|
| CSM Configuration | 38% | - CSM in ServiceNow
|
| CSM Best Practices and Knowledge Management | 10% | - CSM Best Practices
|
| CSM Foundational Data Model | 27% | - Contracts and Entitlements
|
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