SAP C-C4C14-1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Customer
B) Lead
C) Ticket
D) Campaign

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Invoicing method
B) Coverage indicator
C) Processing type
D) Scheduling relevant

3. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) List product
C) Entitlement product
D) Registered product

4. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Cause category
B) Resolution category
C) Product category
D) Incident category

5. Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.

A) Reporting line manager
B) Functional unit manager
C) Territory Manager
D) Service line manager

Solutions: