- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Sep 10, 2026
- Q & A: 78 Questions and Answers
Salesforce AP-203 Exam : Communications Cloud Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
| Planning and Design | 60% | - Design scalable product catalog and data model - Asset management and MACD flows - Order capture, quoting and fulfillment design - Migration strategy and data quality - Sprint planning and story prioritization |
| Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices - Solution validation and optimization |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question #1
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?
- A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
- B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
- C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
- D. Configure a Callout Orchestration item using the enhanced system interface
Answer: B
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Question #2
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create price list and price list entries associated with context Rules per region
- B. Create price list per region and use context Rules to determine the correct Price List
- C. Create an attribute on business internet offers and use attribute based pricing
- D. Create base price list and multiple child price list per region
Answer: A
Question #3
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Service Account
- B. Address
- C. Place
- D. Premise
Answer: A,D
Question #4
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Can we rationalize products to a smaller number?
- B. Are there customer specific offerings?
- C. Which of the provided products are still actively sold?
- D. Which of the products are inactive?
Answer: B
Question #5
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router technical product and decompose it from the business internet offer.
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Answer: B
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