Microsoft 070-404 Exam : TS: System Center Service Manager 2010, Configuring (available in 2010)

070-404
  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 31, 2026
  • Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Request offerings configuration
    • 2. Service request workflows
      Configuration Management Database (CMDB)- Service asset and configuration items
      • 1. CI classes and relationships
        • 2. Discovery and synchronization
          Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Importing and customizing management packs
            • 2. Service Manager data warehouse integration
              - Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  Reporting and Data Warehouse- Reporting configuration
                  • 1. SSRS integration
                    • 2. Standard and custom reports
                      Service Desk and Incident Management- Problem management
                      • 1. Problem record handling
                        • 2. Root cause analysis processes
                          - Incident management workflow
                          • 1. Incident lifecycle configuration
                            • 2. Work item templates and queues
                              Security and Access Control- User roles and permissions
                              • 1. Active Directory integration
                                • 2. Role-based access control (RBAC)

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